Privacy Policy

Pixuntra Labs, Inc. (“Pixuntra,” “we,” “us”) builds creative tools for brands, and we take the privacy of the people who use them seriously.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to our websites, applications, and services (the “Service”).

We collect information in three ways:

• Information you provide — account details (name, email, company), payment information, support requests, and any content you upload or generate.
• Information we collect automatically — log data, device and browser information, IP address, and product analytics about how you use the Service.
• Information from third parties — single sign-on providers, payment processors, and integrations you choose to connect.

We use information to:

• Operate, secure, and improve the Service;
• Authenticate users, process payments, and provide support;
• Train and evaluate models that power features you use — never on your private Customer Content unless you opt in;
• Send transactional messages (account, billing, security) and, with your consent, product updates;
• Comply with legal obligations and enforce our Terms.

We do not train our shared models on your private Customer Content. When you upload brand assets, references, or briefs, that material is used only to operate the Service for you and your organization.

If you choose to fine-tune a private brand model, that model is scoped to your workspace and is not used to serve other customers.

We share information only as needed to run the Service:

• Service providers — cloud hosting, analytics, payment processing, and customer support, bound by confidentiality and data-protection obligations;
• Your organization — admins of your workspace can see workspace-level activity and content;
• Legal and safety — when required by law or to protect our rights, users, or the public;
• Business transfers — in the event of a merger, acquisition, or sale of assets, with continued protection of your information.

We do not sell personal information.

We retain account information for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. Customer Content is retained according to your workspace settings; you can delete content at any time.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. You can exercise these rights in product settings or by writing to privacy@pixuntra.com.

You can opt out of non-essential marketing communications at any time by following the link in any such email.

We use administrative, technical, and physical safeguards designed to protect personal information — including encryption in transit and at rest, least-privilege access controls, regular security reviews, and vendor due diligence. No system is perfectly secure, and we encourage you to use strong, unique passwords and enable multi-factor authentication.

Pixuntra operates globally. We may transfer, store, and process information in countries other than your own, including the United States and the European Union. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Pixuntra is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service before they take effect. The “Effective” date above reflects the most recent update.

For privacy questions, write to privacy@pixuntra.com or use the contact form.